Policy Statement
R.K. Memorial shikshan Sansthan believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellation & Refund Guidelines
All cancellation and refund claims will be processed strictly in accordance with the terms detailed below:
Immediate Cancellation Requests
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Perishable Items & Quality Assessment
R.K. Memorial shikshan Sansthan does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
Damaged, Defective or Mismatched Items (Same-Day Reporting)
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Manufacturer Warranty & Refund Processing (1-2 Days)
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the R.K. Memorial shikshan Sansthan, it’ ll take 1-2 Days days for the refund to be processed to the end customer.
Immediate
Prior to dispatch/shippingSame Day
Upon receipt of product1 - 2 Days
Once claim is approvedCustomer Service & Grievance Support
To submit a cancellation request, report a damaged item on the same day of receipt, or inquire about your refund status, please connect with our dedicated desk:
Entity Name
R.K. Memorial shikshan Sansthan
Divine International Girls School (DIGS)
Campus Address
Divine Campus, Bus-Stand Chandrapura, Gudha Road, Jhunjhunu